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Ordering
DiscountsReturns/ExchangesAbout AMAS Martial Arts SupplyMiscellaneousOrdering
2. What payment options do you offer? Again, you have several options:
3. Do you accept checks or money orders? Online Enterprises does accept checks and money orders. Please keep in mind that we must wait for checks to clear before we can ship out merchandise. Money orders, however, are treated as cash and items are released immediately.4. Do you offer secure online transactions? All of our Web sites are run on a secure server and all of your information is protected with the use of an advanced secure socket layer (SSL) and firewall technology. To provide additional security, all personal and credit card information is encrypted using a state-of-the-art security key. Even if the unthinkable happens and data is stolen from our site, all customer information would be encrypted and unreadable.5. I'm not comfortable giving my credit card over the net. How can I order? If you still don't feel safe ordering over the Internet, you can always order over the phone by calling 1-800-772-9175 or by printing out your order and mailing it to us the old fashioned way:
260 S. Pantano Road #166 Tucson, Az 85710 6. Is there a minimum to order? There are no minimum orders for any of our product lines.7. How do I know you received my order? If you place your order online, via the shopping cart, the server automatically mails you a confirmation letter to recap your order as well as let you know we received it. If you "snail-mail" your order and wish to be contacted upon receipt, please include an e-mail address and we'll let you know as soon as we receive it.8. How long does it take for my package to arrive? Delivery times depend partly on where you are and partly on your preferred shipping method. Typical orders (those within the continental United States, using UPS for delivery) can expect 4-6 business days of travel time from the moment the order is processed and shipped, however, we ask that you give it 7-10 business days to cover the occasional lag. 2-day, Overnight and U.S. Priority mail services are adjusted accordingly and details can be made available with a phone call.9. I placed an order yesterday and my tracking number isn't coming up. Why? Once your package ships you will be automatically sent a UPS Quantum View Notification with your tracking number. Most orders are shipped within 24-48 hours. On some occasions we may have to special order any items that may be out of stock. This can take up to 3-5 business days. Once we receive the item and ship your order a tracking number will be forwarded to you. The exception to this is if your items ship directly from the manufacturer or via USPS. In these instances no tracking numbers will be provided. If you should ever have a question about the delivery time or if your order has shipped, feel free to contact our customer service center.10. How will I know if something is wrong? If we find a problem with your order, we will take steps to contact and convey to you it's nature via e-mail, phone, or fax. This is why it's so important that you fill out your order form completely.11. I got my order and it's incorrect/damaged. What do I do? If you were sent the wrong item, we'll be more than happy to replace it at no cost to you. If it was damaged during shipping, please notify us via phone, fax or e-mail and we'll take care of the problem.Discounts1. Do you offer wholesale prices? Definitely. Wholesale prices can be obtained by resellers and schools alike. For more information please e-mail us or check out the wholesale section for details.Returns / Exchanges1. What is your return / exchange policy? We are so sure that you’ll be 100% happy with your purchase that we guarantee all products for 30 days. If you are ever unhappy with an item, simply return it to us and we will gladly exchange the item, or issue you a refund. Please include a note with your return explaining the nature of your request (i.e. alternative size, color, refund, etc.). Returned items must not be washed, soiled or altered and need to be suitable for resale. Please allow 2 to 4 weeks on all returns for exchange or refund. This policy excludes custom items, unless due to a manufacturer’s defect. Customers are responsible for all shipping and handling charges on returned merchandise. We recommend using UPS for all returns since this method is traceable. If USPS is used, please request delivery confirmation.2. Can I exchange a special order? Some of the items we sell are custom made and/or special orders. If one of these items is returned due to a manufacturer defect or an Online Enterprises / AMAS Martial Arts Supply error, there will be no cost to you. If the item is returned for other reasons a 20% restocking fee will be assessed.About AMAS Martial Arts Supply2. How long have you been in business? Online Enterprises / AMAS Martial Arts Supply was founded in 1996. We were one of the first martial arts companies to be online and we hope to serve the martial arts community for many years to come.Miscellaneous1. I do not live in the U.S. Can I order from AMAS Martial Arts Supply? Absolutely. Online Enterprises / AMAS Martial Arts Supply are not just U.S. companies, they are global. We commit ourselves to providing our products over the widest distribution field possible. The only checks being that it is the customer's responsibility to assess legal issues over purchases (i.e. some weapons and gear are illegal in some areas) and the capacities of the local delivery system (i.e. UPS delivery costs for some of our heavier punching bags and training equipment to certain countries approaches obscenity). Want to know if we have an item that you didn't see on the web site? It's likely, as we offer literally hundreds of products from several lines. Further, if we don't have it, we can probably get it. All you have to do is ask.As with many sections of this web site, the F.A.Q.'s content is dictated by you for you. If you think we need to cover other topics or that we haven't addressed some issue fully, please just take a few minutes to contact us by phone, fax, e-mail or mail and we'll be happy to hear your suggestion! |
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